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Sites covered by this Privacy Statement |
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This Privacy Statement applies to all Ascertia-owned websites and domains, and our
wholly owned subsidiaries (“Ascertia websites”). |
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Links to non-Ascertia websites
The Ascertia websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Ascertia website. Ascertia does not control those sites or their privacy practices, which may differ from Ascertia’s. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Ascertia Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Ascertia; that sharing is governed by that third-party company’s privacy policy.
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Types of information we collect |
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This Privacy Statement covers personal information, non-personal data collection
and aggregate reporting.
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Personal information
Personal information is information that is associated with your name or personal
identity. Ascertia uses personal information to understand better your needs and
interests and to provide you with better service. Once you choose to provide us
with personal information, you can be assured it will be used only to support your
customer relationship with Ascertia. We take seriously the trust you place in us.
Ascertia will not sell, rent or lease your personal information to others.
On some Ascertia websites, you can order products or services, apply for instant
credit, request information, subscribe to marketing or support materials, register
yourself or your Ascertia products, or apply for a job at Ascertia. The types of
personal information you provide to us on these pages may include name, address,
phone number, e-mail address, user IDs and passwords, billing and transaction information,
credit card information, contact preferences, educational and employment background,
and job interest data.
To personalize our websites, services or communications and improve our products
and services, we may also ask you to provide us with information regarding your
personal or professional interests, demographics, and experiences with our products
or services. Providing this additional information is optional.
Non-personal information
Non-personal information is data about usage and service operation that is not associated
with a specific personal identity. Ascertia collects and analyzes non-personal information
to evaluate how visitors use the Ascertia websites.
Non-personal data we collect may include the pages visited on the Ascertia websites,
unique URLs1 visited within Ascertia.com, browser type and IP2 address. Most non-personal
data is collected via cookies or other analysis technologies. Ascertia.com Web pages
use cookies, Web beacons and other technologies for data analysis and personalization
services. Ascertia also places ads on other websites that may use cookies.
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Children’s privacy
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Ascertia is committed to protecting the privacy needs of children and we encourage
parents and guardians to take an active role in their children’s online activities
and interests. Ascertia does not knowingly collect information from children under
the age of 13 and Ascertia does not target its websites to children under 13.
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How we use your information
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Ascertia uses your personal information to provide you with services and to help
us better understand your needs and interests. Specifically, we use your information
to help you complete a transaction or order, to communicate with you, to provide
service and support, to update you on services and benefits, to personalize promotional
offers and to personalize some Ascertia websites. Occasionally we may also use your
information to contact you for market research regarding Ascertia products or services.
We will give you the opportunity to choose your privacy preferences regarding such
communications (see section 7, “Your privacy preferences and opting out”). Credit
card information is used only for payment processing and fraud prevention. Sensitive
personal information is collected only to facilitate our financial service providers’
credit decisions and will be shared with them only with your permission. Credit
card information and sensitive personal data are not used for any other purpose
by our financial services providers or Ascertia and will not be kept longer than
necessary for providing the services, unless you ask us to retain your credit card
information for future purchases.
Personal data collected online may also be combined with information you provide
Ascertia through other sources such as product registration, call centers or public
events such as trade shows or seminars.
Personal data given to Ascertia may be transferred across state and country borders
for the purposes of data consolidation, storage and simplified customer information
management.
Non-personal data is aggregated for reporting about Ascertia website usability,
performance and effectiveness. It is used to improve the customer experience, usability
and site content.
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5 |
Who we share your information
with |
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Ascertia will not sell, rent or lease your personal information to others. Ascertia
will not share your personal information with third parties except in responding
to your requests for products or services. Your permission will be requested when
you submit your information. Ascertia shares customer information across Ascertia-owned
business entities and companies working on our behalf, but only as described above
in “How we use your information.”
Ascertia contracts with third-party service providers and suppliers to deliver complete
products, services and customer solutions described in “How we use your information.”
Suppliers and service providers are required to keep confidential the information
received on behalf of Ascertia and may not use it for any purpose other than to
carry out the services they are performing for Ascertia. These service providers
may change or we may contract with additional service providers to better accommodate
our customers. Ascertia will not share personal information with any other third
parties without your permission, unless required by law enforcement action, subpoena,
or local law.
Ascertia or its related entities could merge with or be acquired by another business
entity or some or all of their respective assets could be acquired. If such a combination
or acquisition occurs, Ascertia will make every reasonable effort to notify you
in the event we share with the merging or acquiring entity some or all of your personal
information to continue serving you.
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Your choices
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Ascertia gives you the choice of receiving a variety of information that complements
our products and services. You can subscribe to receive certain product- and service-specific
information and Ascertia-wide marketing communications. Ascertia-wide communications
may include new product information, special offers, or an invitation to participate
in market research. We give you a choice regarding delivery of Ascertia-wide communications
by postal mail, e-mail and telephone. You can make or change your choices by emailing
info@ascertia.com. We will make every effort
to honor your preferences. This option does not apply to communications for the
purpose of administering order completion, contracts, support, product safety warnings
or driver updates.
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Your privacy preferences and opting out |
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Non-subscription services
Ascertia will not use your personal information for a different purpose than the
one stated when you provided your data. Examples of unrelated uses include sending
communications about special offers, product information, and marketing messages.
Subscription services
To opt-out of receiving communications you have expressly requested (such as e-mail
newsletters, software updates, etc.), use any of the following methods:
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Select the e-mail “opt-out” or “unsubscribe”
link, or follow the opt-out instructions included in each subscription communication
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Return to the Web page(s) where you
originally registered your preferences and follow the opt-out instructions
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Write to Ascertia via info@ascertia.com
– be sure to provide your name and postal address, and relevant information about
your Ascertia subscriptions and registrations
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Your information and third-party companies |
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Certain Ascertia services are linked with those from unrelated third-party companies,
some which offer you the option to share with both Ascertia and the third party
personal data you provide. Examples include the ability to register software products
from multiple vendors from a single Ascertia Web page, to request communications
from Ascertia marketing or solution partners, or to enable order completion through
a reseller. We will not share your personal information with those third-party companies
unless you make that choice.
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Access to and accuracy of your information |
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Ascertia strives to keep your personal information accurate. We have implemented
technology, management processes and policies to maintain customer data accuracy.
We will provide you with access to your information, including making reasonable
effort to provide you with online access and the opportunity to change your information.
To protect your privacy and security, we will also take reasonable steps to verify
your identity, such as a password and user ID, before granting access to your data.
Certain areas of Ascertia’s websites may limit access to specific individuals through
the use of passwords and other personal identifiers.
The most effective way to view and change your personal information is to return
to the Web page where you originally submitted your data and follow the instructions
on that Web page or to write to Ascertia.
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Keeping your information secure
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Ascertia is committed to protecting the information you provide us. To prevent unauthorized
access or disclosure, to maintain data accuracy, and to ensure the appropriate use
of the information, Ascertia has in place appropriate physical and managerial procedures
to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive
data such as credit card information. SSL encryption is designed to make the information
unreadable by anyone but us. This security measure is working when you see either
the symbol of an unbroken key or closed lock (depending on your browser) on the
bottom of your browser window.
Credit card numbers are used only for processing payment and are not used for other
purposes. As part of real-time payment processing, Ascertia subscribes to a fraud
management service. This service gives you and Ascertia an extra level of security
to guard against credit card fraud to protect your financial data.
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Changes to this Statement
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If there are updates to the terms of Ascertia’s Online Privacy Statement, we will
post those changes and update the revision date in this document, so you will always
know what information we collect online, how we use it, and what choices you have.
For material changes to this Statement, Ascertia will provide notification to affected
customers.
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12 |
Contacting Us |
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We value your opinions. If you have comments or questions about our privacy policy,
please send them to info@ascertia.com
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Rev. March 2003
1A URL (Uniform Resource Locator) is the global address of documents and other resources
on the World Wide Web. For example, http://www.Ascertia.com is the URL for Ascertia’s
home page.
2An IP address is an identifier for a computer or device on a Transmission Control
Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks
use the TCP/IP protocol to route information based on the IP address of the destination.
In other words, an IP address is a number that is automatically assigned to your
computer whenever you are surfing the Web, allowing Web servers to locate and identify
your computer. Computers require IP addresses in order for users to communicate
on the Internet, browse and shop.
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